Refund Policy
Last Updated: 16/Feb/2025
1. Eligibility for Refund
We want you to be satisfied with your purchase. Refunds are available under the following conditions:
- The item must be returned within 30 days of purchase.
- The product must be unused, in its original packaging, and in resellable condition.
- Proof of purchase is required.
2. Non-Refundable Items
Certain items are non-refundable, including:
- Opened chemicals or reagents.
- Customized or special-order items.
- Products that have been used, damaged, or are not in their original condition.
3. Refund Process
To request a refund, please follow these steps:
- Email us at mpscientific.global@gmail.com with your order number and reason for the return.
- Ship the product to our return address, which will be provided via email.
- Once we receive the item and verify its condition, we will process your refund within 7-10 business days.
4. Exchanges
If you received a defective or incorrect product, you may request an exchange instead of a refund. Please contact us within 7 days of receiving your order.
5. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
6. Late or Missing Refunds
If you haven’t received your refund within 10 business days, please check with your bank. If the issue persists, contact us at mpscientific.global@gmail.com.
7. Contact Us
If you have any questions about our refund policy, please reach out to us at: